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Serving Central & Southeast Ohio

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(614) 379-0562

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Menu
  • Shop Now
  • Current Customers
    • My Account
    • My Deliveries
    • Pay Bill
    • Review Us
  • Products and Services
    • Bottled Water Delivery
    • Water Coolers
      • Bottled Water Coolers
      • Bottle-Free Water Coolers
    • Coffee/Tea Delivery
    • Office Supplies
      • Breakroom Supplies
    • Residential
      • Water Softener
      • Drinking Water System
      • Whole Home Filtration
      • Bacteria & Viruses Water Treatment
    • Bundle and Save!
    • Healthway Air Purifiers
  • Offers
    • 3-2-1 Bundle
  • About Us
    • Frequently Asked Questions
    • Our Story
  • Contact Us
  • Shop Now
  • Current Customers
    • My Account
    • My Deliveries
    • Pay Bill
    • Review Us
  • Products and Services
    • Bottled Water Delivery
    • Water Coolers
      • Bottled Water Coolers
      • Bottle-Free Water Coolers
    • Coffee/Tea Delivery
    • Office Supplies
      • Breakroom Supplies
    • Residential
      • Water Softener
      • Drinking Water System
      • Whole Home Filtration
      • Bacteria & Viruses Water Treatment
    • Bundle and Save!
    • Healthway Air Purifiers
  • Offers
    • 3-2-1 Bundle
  • About Us
    • Frequently Asked Questions
    • Our Story
  • Contact Us
Menu
  • Shop Now
  • Current Customers
    • My Account
    • My Deliveries
    • Pay Bill
    • Review Us
  • Products and Services
    • Bottled Water Delivery
    • Water Coolers
      • Bottled Water Coolers
      • Bottle-Free Water Coolers
    • Coffee/Tea Delivery
    • Office Supplies
      • Breakroom Supplies
    • Residential
      • Water Softener
      • Drinking Water System
      • Whole Home Filtration
      • Bacteria & Viruses Water Treatment
    • Bundle and Save!
    • Healthway Air Purifiers
  • Offers
    • 3-2-1 Bundle
  • About Us
    • Frequently Asked Questions
    • Our Story
  • Contact Us
Order Bottled Water

Frequently Asked Questions

It’s great to have you on board and we at Culligan Bottled Water Columbus look forward to serving your water needs for years to come!

Here are some frequently asked questions to help you. If you have any additional questions give us a call at (614) 379-0562 or fill out the form on this page and we can contact you.

How do I set up my online account?

If this is your first time using this site, we will help you walk through the process of getting access to your account.

If you have never logged into WebFlex, please call Culligan Bottled Water Columbus at (614) 379-0562 so they can help you set that up.

Once you have a WebFlex account you can use that to login to the My Account Page

Will my account number change?
No, your account number is the same. If you are a current customer and this is your first time visiting this site, You can log in to your account using your WebFlex email and password.
What about my account and billing process?
You will continue to have online access to view account activity, delivery schedules, and bill pay.
How can I update my next delivery?

Log in to your account, and click on Next Deliveries in the left menu. From there you can update the quantity of the product to be delivered by clicking the View Button on the product then click Edit Quantity to adjust the quantity.

If you experience any issues please call (614) 379-0562 .

I am on a regular delivery route; will that continue?
Yes! Your products will continue to be delivered just as they are today.
When are my payments due?
Payments are due the 15th of every month for the prior month statement.
Prefer to send us a check?

Please remit payment to:

Culligan Bottled Water of Columbus PO Box 2932 Wichita, KS 67201-2932.

Include the return portion of the statement with your check and write your account number on your check.

Refrain from stapling, paper clipping, or taping your check to the stub and do not put notes in with your payment.

Please direct all correspondence (except payments) to our local office.

Want to go paperless?
Email us at custcare.culliganBWcolumbus@hallswater.com and we’ll set you up!

Additional Account Management FAQ

After 3:30 pm, if you need to adjust your order for the next delivery day please call us at (614) 379-0562 .
How do I skip my next delivery?
  1. Go to Next Deliveries
  2. Login
  3. Click “Cancel” next to the delivery you’d like to skip. This will only skip the next delivery however your future deliveries will continue as scheduled.
I need an additional delivery ASAP before my next scheduled delivery.
  1. Click Shop Now
  2. Choose the product you need.
  3. Select “Next Available Delivery”
  4. Click “Add to Cart”
  5. Click “View Cart”
  6. Click “Proceed to Checkout”
  7. If you haven’t already, Login to your Account
  8. In the “Delivery Notes” section notate if you’d like the delivery ASAP, tomorrow, or along with your next scheduled delivery.
  9. Click “Place Order”
  10. We will then email or call you to confirm the date of your delivery.
How do I add additional product one time to an upcoming delivery and see how much that will cost?
  1. Go to Next Deliveries
  2. Login
  3. Click “Add Products to Your Next Delivery”. This will only effect the next delivery. Your Future Deliveries will continue as scheduled.
  4. You will be taken to the Store where you can see pricing for your delivery however tax and any bottle deposits will be additional.
How do I change my regular order for all future deliveries?
  1. Go to Future Deliveries
  2. Login
  3. Click “View” next to the Future Delivery you would like to change.
  4. Through the online store, you can only change the quantity delivered. To do this click on Edit Quantity and adjust accordingly.
To change the actual products of a future delivery please call us at (614) 379-0562 .
These changes will only effect future deliveries. Any upcoming related deliveries will not be changed however any new deliveries related to you updating this service will be in My Deliveries the next business day.
How do I cancel a future delivery?
To cancel future deliveries please call us at (614) 379-0562 .
How do I add a future deliveries for a new product?
  1. Go to the Online Store
  2. Add your preferred product(s) with the option of weekly or monthly.
  3. Login
  4. Checkout
New deliveries related to this new service will show up in Next Deliveries the next business day.

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*HE is the world's most efficient water softener when configured with proportional up-flow brining and Aqua-SensorTM
Proudly Serving

Columbus, Whitehall, Bexley, Zimmer, Obetz, Valleyview, Grandview Heights, Upper Arlington, Marble Cliff, Dublin, Worthington, Riverlea, Minerva park, Huber Ridge, Hilliard, Plain City, London, Mount Sterling, West Jefferson, Dublin, Milford Center

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Current Customers

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Contact us

4040 Fondorf Dr Columbus, Ohio 43026

(614) 379-0562

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