Frequently Asked Questions

If this is your first time using this site, we will help you walk through the process of getting access to your account. First, you will need to initiate a Password Reset for the email address you use to login to WebFlex.

Lost your password or want to change it? Please enter your username or email address. You will receive a link to create a new password via email.

Username or email

Reset password

You will then receive an email to reset your password for your account. Once reset, use that password to log in to your account. You will then be ready to start viewing Services and making updates to your deliveries. If you have never logged into WebFlex, please call Culligan Bottled Water Columbus at (614) 379-0562 so they can help you set that up.

No, your account number is the same. However, if you are a current customer and this is your first time visiting this site, you will need to initiate a Password Reset for the email address you use to login to WebFlex. Click here to set up your account on our new site.

You will continue to have online access to view account activity, delivery schedules, and bill pay.

Log in to your account, and click on Deliveries in the left menu. Click on Edit Delivery for the Product you want to change. Update order and continue through check out process. If you experience any issues please call (614) 379-0562 .

Yes! Your products will continue to be delivered just as they are today.

Payments are due the 15th of every month for the prior month statement.

Please remit payment to: Culligan Bottled Water of Columbus PO Box 2932 Wichita, KS 67201-2932. Include the return portion of the statement with your check and write your account number on your check. Refrain from stapling, paper clipping, or taping your check to the stub and do not put notes in with your payment. Please direct all correspondence (except payments) to our local office.

Email us at custcare.culliganBWcolumbus@hallswater.com and we’ll set you up!

1. Go to Deliveries
2. Login
3. Click “Cancel” next to the delivery you’d like to skip. This will only skip the next delivery however your Recurring Service will continue to schedule future deliveries.

1. Click Shop Now
2. Choose the product you need.
3. Select “Next Available Delivery”
4. Click “Add to Cart”
5. Click “View Cart”
6. Click “Proceed to Checkout”
7. If you haven’t already, Login to your Account
8. In the “Delivery Notes” section notate if you’d like the delivery ASAP, tomorrow, or along with your next scheduled delivery.
9. Click “Place Order”
10. We will then email or call you to confirm the date of your delivery.

1. Go to Deliveries
2. Login
3. Click “Add Products to Your Next Delivery”. This will only effect the next delivery. Your Recurring Service will continue to schedule future deliveries.
4. You will be taken to the Store where you can see pricing for your delivery however tax and any bottle deposits will be additional.

1. Go to Deliveries
2. Login
3. Click “Edit” next to the delivery you would like to change.

This will only effect this next delivery. Your Recurring Service will continue to schedule future deliveries.

1. Go to Recurring Services
2. Login
3. Click “Edit” next to the Recurring Service you would like to change.
4. Through the online store, you can only change the quantity delivered. To change the product you get delivered, please delete the existing recurring service and add a new one.

These changes will only effect future deliveries. Any upcoming related deliveries will not be changed however any new deliveries related to you updating this service will be in My Deliveries the next business day.

To cancel service please call us at (614) 379-0562 .

1. Go to the Online Store
2. Add your preferred product(s) with the option of weekly or monthly.
3. Login
4. Checkout

New deliveries related to this new service will show up in My Deliveries the next business day.